At Pacesetter Prints, we take pride in our exceptional craftsmanship and our commitment to providing vibrant, high-quality personalized products. Because our items are custom-made to reflect your unique brand and vision, we maintain a strict policy regarding returns and exchanges.
1. The Nature of Custom Products
All products offered—including apparel, drinkware, slates, and banners—are personalized specifically for you. As these items cannot be resold, all sales are final. We do not offer returns or exchanges for:
- Change of Mind: Decisions made after the production process has begun.
- Sizing Errors: Items that do not fit due to incorrect sizes selected during the ordering process.
- Design Preferences: Dissatisfaction with a design that was uploaded or approved by the customer.
2. Eligibility for Claims
We stand behind our work. A replacement or refund will only be considered if the product arrives under the following conditions:
- Manufacturing Defects: Physical flaws in the product itself (e.g., a hole in a T-shirt or a cracked mug).
- Printing Errors: Clear deviations from the design proof approved at the time of order.
- Shipping Damage: Items broken or damaged during transit by our carriers.
3. The Claims Process
To ensure a fast resolution, please follow this system within 48 hours of receiving your package:
- Notification: Email Info@pacesetterprints.ca with your order number in the subject line.
- Evidence Required: You must attach clear, high-resolution photos showing:
- The defect or printing error.
- The product in its original packaging.
- The shipping label on the package.
- Evaluation: Our team will review the evidence to ensure it meets our quality standards. We will notify you of the approval or rejection of your claim within 3 business days.
4. Resolution Options
If your claim is approved, Pacesetter Prints will offer one of the following:
- Replacement: We will reprint and ship the item at no additional cost to you, using our fast turnaround system.
- Store Credit: A digital voucher for the full value of the affected item.
- Refund: A reversal of the charge to your original payment method.
5. Color Accuracy Disclaimer
Please note that “vibrant designs” on a digital screen may vary slightly from the physical print due to monitor calibrations and the nature of sublimation and garment printing. Minor color variations are not considered manufacturing defects.
Contact for Support
If you have questions regarding your specific order, please reach out to our team:
- Phone: +1 (236) 512-8107
- Email: Info@pacesetterprints.ca
- Website: www.pacesetterprints.ca